Turn customer and ops signals into work automatically.
Viably captures every enquiry, payment, and operational signal, matches it to the right customer, and turns it into the tasks, follow-ups, and ownership the business actually needs — without the spreadsheet cleanup and manual triage that slow teams down.
Free plan carries the full feature set. Working out of Slack already? Add Viably to your workspace.
POST /relay
[email protected], first touch, from the pricing page
- devopsCI failed on [email protected]
- enquiryAsking about seat pricing
Jim owns it, Today, 5pm
- Reply composed
- Sent to Dwight
- Written to his timeline
Most tools stop at the new row. Jim answers Dwight from the contact record itself, and the reply adds an entry to the customer timeline.
Viably
Every person the business has touched, collapsed into one record and attributed back to the source that brought them in.
The signals are already there. Viably turns them into work.
Contact forms, pricing enquiries, Stripe charges, support email, and deploy events all flow into one ledger the CRM and task board read from. A single source of truth that does not depend on manual updates.
POST hq.viably.app/relayIn-app events, product signups and notifications from external apps.[email protected] → viablyAny incoming email routes to Viably's relay and update the contact record.[email protected]Filed on the conversation that person already has with you.🐛 📋 🏅One emoji on the message, or tag @Via in Slack.Connect a source and the records self-populate and reconcile, which is what elevates a business from a system of records to a system of actions on those records.
Google Analytics tracks the app. Viably tracks the business. across every signal that matters.
Most workflow tools expect a person to connect the dots between a form submission, a payment, a support email, and the task that follows. Viably captures those signals and brings them together as a single timeline without manual entry.
- LedgerKept as leadgen, with the page that produced it
- ContactNew record for Dwight Schrute, first touch attributed
- WorkTask for Jim, due today at 5pm
A form submission arrives as four fields of JSON and leaves as an owned follow-up, without anybody opening a CRM to retype it.
A customer record that builds itself from what already happened.
A CRM gets stale the moment people stop updating it. Viably builds the record from contact forms, enquiry emails, Stripe payments, team replies, and the in-app events you send to POST to Viably, so the customer record is a result of the work rather than extra admin.
Paid social, leadership series
- Attributed revenue
Every payment traces back to the campaign, the page, or the referral that produced the customer, with lifetime value attribution. Supports
utm_fields and customreferred_by_emailfields. - Conversion by source
How many of the people a source brought you went on to buy, so the channel that fills the pipeline and the channel that fills the bank are told apart.
- Responsiveness
Who is waiting on a reply, how long your team usually takes to send one, and which leads to act on next. @Via follows up on overdue tasks and outreach so the pipeline keeps moving.
One ledger with the evidence attached.
Viably's webhook infrastructure gives engineers reliable ingestion, delivery monitoring, retries, manual replays, batching, and queryable analytics. The same events feed the logs, CRM, and task board, which keeps one source of truth coherent without extra maintenance.
Viably
Every event that arrived, where it came from, where it went, and whether the delivery survived on the first attempt.
An observability-first philosophy, applied to a business rather than to a server: leads, enquiries, payments, in-app events and product deployments are captured and spawn work automatically, so nobody hunts for signal across a sea of dashboards.
@Via works with your team in Slack.
For teams that already live in Slack, @Via is the surface Viably wears there. It creates tasks, issues, reminders, and updates from a single emoji reaction, runs OCR on scanned cards into contact records, and batches webhook notifications into the channel that needs them. Everything it does is written back to the same ledger, so the task board and CRM stay in sync.
product
Slack
Aurellia
now
We need the Q3 report over to Brightline by Friday, can someone own that?
📋1
Via
AppTask created: Send Brighline the Q3 report
Captured straight from the message, nothing retyped.
up for grabs
Fri, in 3 days
To do
React on any message and Viably runs the power in Slack, then tracks it on the matching command center page. The work stays exactly where the conversation happened.
use.viably.app/kanban
kanban
Added to the board, lane: To do
Admins steer every power, integration and limit from one web command center. Slack and the dashboard always tell the same story.
Visibility into every board, task, issue, contact, and outcome.
Set the automations once, then watch the ledger fill as work moves through the system. You can work the board, review the data, and read the month back from one place.
Viably
Every event that arrived, where it came from, where it went, and whether the delivery survived on the first attempt.
Small teams that need to move like larger ones, with automation and visibility as the multiplier.
Viably was built inside three bootstrapped companies that had to stay lean in order to stay profitable, and they are still the workspaces it runs on every day. Supertype is one of them.
A generous free plan, and $7 a day when you outgrow it.
Viably is billed per workspace rather than per seat, so bringing in the rest of the team does not add cost. The Free plan includes the full feature set, and Viably+ raises the limits.
Bring signals in via first-class webhooks, by CC-ing Via on an email or calendar invite, or through native integrations with Stripe, GitHub, Google Calendar, Google Search Console, and Slack.